IT Support in London

Our team delivers proactive monitoring, maintenance, and rapid-response support for our clients across the capital and further afield.

Our agreements include an unrivalled 30-minute SLA. What does this mean?

The 30-minute SLA is the time, within your supported hours, that our team will be actively working on a support issue. This means that clients can minimize staff downtime and lost working hours due to any IT issues. 

Our team boasts a high level of first contact resolution, again reducing callbacks and lost business time for our clients. If remote resolution isn’t possible, we provide no-quibble, same-day on-site visits by experienced technicians.

Our office is close to Bank Underground, meaning we are truly available to our clients both in the City and West End

Why choose a central London IT company over a remote one?

Running a business today means depending on technology for everything from communication and customer service to sales and data security. But with that reliance comes risk—downtime, cyberattacks, or IT failures can cost thousands of dollars and damage your reputation. That’s where having a service provider based in Central London makes all the difference.

Unlike remote providers, Maple is right around the corner.

That means fast response times when something goes wrong. If your systems crash or your network slows to a crawl, you don’t have to wait on a support ticket queue or hope someone halfway across the country understands your urgency. Our team can be on-site quickly to get you back up and running, reducing downtime and protecting your bottom line.

A local team also brings firsthand knowledge of your business environment.

They understand the unique risks in your area—whether it’s local compliance requirements, unreliable internet infrastructure, or even weather-related threats. This insight helps them design smarter disaster recovery plans and keep your operations resilient.

With proactive services like 24/7 monitoring, regular security updates, and on-site assessments, a local provider helps stop problems before they disrupt your business. They can spot risks a remote team might miss—like unsecured devices or physical access points—and close those gaps before they turn into costly incidents.

Partnering with a local IT provider means building a long-term relationship with a team that knows you by name.

You’re not just a ticket number—you’re a valued client whose success impacts their own community. That level of accountability and personal investment ensures solutions that fit your business goals, not cookie-cutter fixes.

By choosing a local IT service provider, you gain a trusted partner who keeps your systems secure, your team productive, and your business protected from the risks that threaten growth.

Our location in the centre of London means we are truly available for our clients. We are considered to be a trusted partner and extension of our clients own businesses, forming long-term working relationships, meaning an exceptional and personal level of service.

Experience the difference of working with a dedicated team that is committed to your success and providing the highest level of service.