Support
High quality proactive maintenance and IT support from a London-based team, including no-quibble site visits when required.
High-touch IT Services and Support in Central London
About Maple's IT Services and support in London
Most of our clients are based in Central London and most are in the financial services sector. We work with hedge funds, investment managers, insurance brokers and underwriters. Subsequently, our own office is also right in the centre, close to Bank Underground. We also support businesses and staff further afield, including in the United States and Asia.
Our support response is second to none. Fully-managed clients benefit from a 30-minute SLA.
It's not all only about support. we provide our clients with a full portfolio of IT services, covering everything their businesses need to operate efficiently.
Our clients and our client feedback
We pride ourselves on having close working relatoinships with our clients, and understanding their businesses and their business needs. For our clients, we work as an extension to their own business, and personally know the majority of their staff.
We can put you in touch with C-level executives who will give you an open and honest appraisal of our services.
To book some time for an open chat to see how we can help your organisation operate effectively, visit our Contact page here.
Our Services
Home Working
Systems and support for home and hybrid workers. The new normal for many staff and clients. Cat not included.
Cloud and Office 365
Maple is Microsoft partner, certified to sell and support Microsoft Cloud services including 365.
Consultancy
Consultancy and management for projects including new offices and system deployments.
Telephony
Modern Cloud-based telephony solutions to utilise your company telephones from anywhere.
Cybersecurity
Cybersecurity guidance, program, policies, and testing, including phishing testing plans.
Website Design & Development
Elevate your online presence with our modern, bespoke websites—expertly designed and optimized for top-notch SEO performance.
Backup and DR
Backups, and disaster recovery planning and testing.
IT Governance
Meeting standards by building and managing an IT roadmap and IT policies and procedures.
Procurement
We can provide our clients desktops, laptops, network equipment, voice, video, software, circuits, Cloud services, and professional services.
Cyber Essentials
Cyber Essentials helps you to guard against the most common cyber threats.
On-Site IT
We offer clients the service of their own dedicated and experienced IT consultant.
IBM i/AS400
IBM i or AS/400 is still the bedrock back-office system for many organisations. Maple offers hardware and end-user support.
Phishing Testing
Well, over 90% of hacks, viruses and ransomware incidents begin with phishing emails.
Recruitment
Maple provides IT recruitment services for our clients, both permanent and contract.
Onsite support when you need it
Whilst it is true that over 90% of service requests and fixes are completed normally, our location is a key differentiator. Whether it's for meeting clients or visiting clients' offices to complete IT requests, we are there for our clients - not remote and hard to get hold of or hard to get into the office.
By choosing Maple, you benefit from our commitment to going above and beyond standard industry practices. We recognise the value of face-to-face interactions and believe that being physically present contributes to a superior level of service.
Trust us to provide comprehensive IT support and services that meet the highest standards, enabling your business to operate smoothly.
5*
Five Star Google Rating
100%
Client Retention Rate
30
30 Minute Support SLA
What our clients say...
Unbelievably great service from Maple. Could not have asked for better - highly recommended for all things technical.
Andrew Shipp
Maple have provided our IT support since 2018 and over the years have delivered exceptional support, from day-to-day IT assistance to an office relocation across London. They are a fantastic, reliable team with a professional attitude and a fast response time. I highly recommend them
Lauren Cardozo-Smith
Maple Key Partnerships
