Support
High quality proactive maintenance and IT support from a London-based team, including no-quibble site visits when required.
High-touch IT Services in London
Maple provides a complete portfolio of IT services to clients, typically in Central London but also further afield. The most visible part of our service is the support team, handling requests and issues for our clients, but behind the support team there is much more.
We are a Microsoft partner, so we provide Microsoft licensing and build and support our clients Cloud services. We can migrate files and email from other platforms into 365. We are also partners with a host of other leading Cloud service providers, and can adopt and support any service.
Our standard of support is second to none. Fully managed clients benefit from a 30-minute SLA, and most issues are fixed on first-contact with the support team.
Most of our clients are based in Central London and most are in the financial services sector. We work with hedge funds, investment managers, insurance brokers and underwriters. We also support businesses and staff further afield, including in the United States and Asia.
We pride ourselves on having close working relatoinships with our clients, and understanding their businesses and their business needs. For our clients, we work as an extension to their own business, and personally know the majority of their staff.
Our office is in the City of London, close to Bank Underground station, so we can work closely with our clients. This proximity means that we can fully available when needed for on-site support, emergencies, projects, and meetings.
The best measure of our service is what our clients think. We have longstanding relationships and clients who trust us to operate with integrity and deliver the services they need.
We can put you in touch with C-level executives who will give you a private appraisal of our services.
We will always make time for an open conversation to see how we can help you.
Please use our contact page here.
High quality proactive maintenance and IT support from a London-based team, including no-quibble site visits when required.
Systems and support for home and hybrid workers. The new normal for many staff and clients.
Maple is Microsoft partner, certified to sell and support Microsoft Cloud services including 365.
Consultancy and management for projects including new offices and system deployments.
Modern Cloud-based telephony solutions to utilise your company telephones from anywhere.
Cybersecurity guidance, program, policies, and testing, including phishing testing plans.
Elevate your online presence with our modern, bespoke websites—expertly designed and optimized for top-notch SEO performance.
Backups, and disaster recovery planning and testing.
Meeting standards by building and managing an IT roadmap and IT policies and procedures.
We can provide our clients desktops, laptops, network equipment, voice, video, software, circuits, Cloud services, and professional services.
Cyber Essentials helps you to guard against the most common cyber threats.
We offer clients the service of their own dedicated and experienced IT consultant.
IBM's AS/400 (aka i/series, I) is still the bedrock back-office system for many organisations. Maple offers hardware and end-user support.
Well, over 90% of hacks, viruses and ransomware incidents begin with phishing emails.
Maple provides IT recruitment services for our clients, both permanent and contract.
Whilst it is true that over 90% of service requests and fixes are completed normally, our location is a key differentiator.
Whether it's for meeting clients or visiting clients' offices to complete IT requests, we are there for our clients - not remote and hard to get hold of or hard to get into the office.
5*
Five Star Google Rating
100%
Client Retention Rate
30
30 Minute Support SLA
Unbelievably great service from Maple. Could not have asked for better - highly recommended for all things technical.
Private Client
Maple have provided our IT support since 2018 and over the years have delivered exceptional support, from day-to-day IT assistance to an office relocation across London. They are a fantastic, reliable team with a professional attitude and a fast response time. I highly recommend them
Lauren Cardozo-Smith
Maple kept our business operational during Covid, by enabling our company to work fully remotely using Cloud services. We have retained Maple's services since then, which continue to be excellent to this day. Maple are an essential part of our business.
Private Client