High-touch IT Services in London

Managed IT services and support from Maple

Maple provides a complete portfolio of IT services to clients, typically in Central London but also further afield. The most visible part of our service is the support team, handling requests and issues for our clients, but behind the support team there is much more.

We are a Microsoft partner, so we provide Microsoft licensing and build and support our clients Cloud services. We can migrate files and email from other platforms into 365. We are also partners with a host of other leading Cloud service providers, and can adopt and support any service.

Our standard of support is second to none. Fully managed clients benefit from a 30-minute SLA, and most issues are fixed on first-contact with the support team.

Our typical clients

Most of our clients are based in Central London and most are in the financial services sector. We work with hedge funds, investment managers, insurance brokers and underwriters. We also support businesses and staff further afield, including in the United States and Asia.

We pride ourselves on having close working relatoinships with our clients, and understanding their businesses and their business needs. For our clients, we work as an extension to their own business, and personally know the majority of their staff.

Where are we?

Our office is in the City of London, close to Bank Underground station, so we can work closely with our clients. This proximity means that we can fully available when needed for on-site support, emergencies, projects, and meetings.

Find out what our clients think

The best measure of our service is what our clients think. We have longstanding relationships and clients who trust us to operate with integrity and deliver the services they need.

We can put you in touch with C-level executives who will give you a private appraisal of our services.

Find out more

We will always make time for an open conversation to see how we can help you.

Please use our contact page here.

Our Services

Support

High quality proactive maintenance and IT support from a London-based team, including no-quibble site visits when required.

Home Working

Systems and support for home and hybrid workers. The new normal for many staff and clients.

Cloud and Office 365

Maple is Microsoft partner, certified to sell and support Microsoft Cloud services including 365.

Consultancy

Consultancy and management for projects including new offices and system deployments.

Telephony

Modern Cloud-based telephony solutions to utilise your company telephones from anywhere.

Cybersecurity

Cybersecurity guidance, program, policies, and testing, including phishing testing plans.

Website Design & Development

Elevate your online presence with our modern, bespoke websites—expertly designed and optimized for top-notch SEO performance.

Backup and DR

Backups, and disaster recovery planning and testing.

IT Governance

Meeting standards by building and managing an IT roadmap and IT policies and procedures.

Procurement

We can provide our clients desktops, laptops, network equipment, voice, video, software, circuits, Cloud services, and professional services.

Cyber Essentials

Cyber Essentials helps you to guard against the most common cyber threats.

On-Site IT

We offer clients the service of their own dedicated and experienced IT consultant.

IBM AS/400

IBM's AS/400 (aka i/series, I) is still the bedrock back-office system for many organisations. Maple offers hardware and end-user support.

Staff Phishing Testing

Well, over 90% of hacks, viruses and ransomware incidents begin with phishing emails.

Recruitment

Maple provides IT recruitment services for our clients, both permanent and contract.

Onsite support when you need it

Whilst it is true that over 90% of service requests and fixes are completed normally, our location is a key differentiator.

Whether it's for meeting clients or visiting clients' offices to complete IT requests, we are there for our clients - not remote and hard to get hold of or hard to get into the office.

Five Star Google Rating

100%

Client Retention Rate

30 Minute Support SLA

What our clients say...

Unbelievably great service from Maple. Could not have asked for better - highly recommended for all things technical.

Private Client

Maple have provided our IT support since 2018 and over the years have delivered exceptional support, from day-to-day IT assistance to an office relocation across London. They are a fantastic, reliable team with a professional attitude and a fast response time. I highly recommend them

Lauren Cardozo-Smith

Maple kept our business operational during Covid, by enabling our company to work fully remotely using Cloud services. We have retained Maple's services since then, which continue to be excellent to this day. Maple are an essential part of our business.