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Managed IT Service Packages
Our Essentials package is perfect for start-ups and firms with up to four staff who want the same quality IT services which would be found at larger and established firms.
Our Business package contains the elements for consistent IT support service delivery - good IT management, proactive maintenance, and great support when it's needed.
Our Plus package adds the governance layer to firms who need to actively demonstrate that they have full oversight of their IT. We have found this is especially suitable to firms regulated by the Financial Conduct Authority.
Maple offers a range of Managed IT Services
Managed IT Essentials
Ideal for smaller companies and start-ups
A fixed-price managed service and support agreement covering a business' core needs, delivered to the standards of a larger organisation. The package includes full support for up to four members of a client's team.
Managed IT Business
Ideal for established businesses with 5+ staff
This service includes the key elements of managed services, such as managing Cloud services, backups and cybersecurity. Then there is a per-person fee to cover support for all staff and computers.
Managed IT Plus
Ideal for businesses in regulated sectors
A service with everything needed in an IT service contract, with the addition of named client-manager, a documented IT roadmap, minuted IT meetings, regular inventories and IT update memos. All combined to demonstrate effective IT governance.
What's Included In Our Managed IT Services
- London-based IT support helpdesk
- Microsoft licensing management
- Antivirus monitoring
- Domain and DNS renewals
- Backups monitoring/fix
- Fully inclusive IT support for up to five users
- Everything in Managed IT Essentials, plus:
- Cloud services administration
- Infrastructure management
- Per-user fully inclusive IT support
- Extended hours support capability
- Everything in Managed IT Business, plus:
- Annual IT strategy and roadmap
- Quarterly IT report and inventories
- Quarterly backup/restore test and report
- Monthly Microsoft Secure Score review
- Monthly IT planning meeting
Maple Key Partnerships
Five Star Google Rating
Client Retention Rate
30 Minute Support SLA